SERVICES
We believe that Salesforce success depends on what we call the 5 Essentials:
ENVISION IT RIGHT, ANALYSE IT RIGHT, ARCHITECT IT RIGHT, BUILD IT RIGHT, ONBOARD IT RIGHT
We provide support services for all these aspects of success. See below for details.
ENVISION IT RIGHT
We can help you create a vision for success. With over 20 years experience of implementing Salesforce we understand the drivers for obtaining the results you want. We believe the best way of creating a clear vision for your Revenue Operations is to apply Lean Six Sigma Thinking. Hence the name of our company: TIMWOODS is an acronym used by Lean Thinkers to identify all the the wastes you may be experiencing in your Marketing, Sales and Customer Success functions. We believe that optimising your Go To Market process should be at the core of your vision.
ANALYSE IT RIGHT
We can help you turn your vision into a roadmap, a process map, and a set of user stories that form a clear implementation plan.
If you’re planning to build your solution using an agile approach — which we highly recommend — your plan should also include key pitfall mitigations to keep the project on track:
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Identify risks and assumptions early, so they can be managed before becoming roadblocks.
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Engage the right stakeholders at the right time to maintain momentum and avoid delays.
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Ensure data migration is fully scoped and planned from the start.
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Monitor progress continuously, so you can adapt when things inevitably change.
ARCHITECT IT RIGHT
We support the Salesforce Well-Architected implementation framework which is built around a core of Trusted, Easy, and Adaptable.
Which we believe represent universal principles of good system design (see here.) However, as Salesforce is often just one part (albeit a very important part) of the GTM tech stack we do not use the Salesforce diagram notation. We prefer instead the view that diagrams should be understandable without knowing a vendor specific notation as espoused by the 4C model team (see here.)
BUILD IT RIGHT
We recommend that an agile project delivery process is adopted because it ensures that you achieve the most value in the shortest time, ensuring that project momentum is maintained.
That said, we know that every company has its own way of working — and we respect that. If you already have established project delivery methods, we’re more than happy to adapt our approach to align with yours, ensuring seamless collaboration and a shared path to success.
ONBOARD IT RIGHT
Adoption is the biggest single source of failure in a digital transformation project.
Unfortunately it is often the case that the onboarding plan is an afterthought even though people may be asked to make significant changes to their ways of working. We can help you to develop a change management plan to on board the team to the new system.
NEW SERVICE
We have recently started developing a process mining tool so as a SAAS startup we are using AI extensively to both accelerate our product development and time to market. We would be happy to share our expérience of using AI to optimise your GTM workflow. Although we think Agentforce is a great tool and would be happy to help you implement it in your company we think there are many other AI uses cases that can benefit Salesforce customers.